a. Cancellation within 15 minutes of purchase
The buyer may cancel within 15 minutes of purchase and receive a full refund, provided the item has not yet been handed to the courier.
b. Purchases from business sellers (stores)
The buyer has a 14-day right of cancellation from the date of receiving the item, in accordance with the Israeli Consumer Protection Law and its cancellation regulations.
The store may charge cancellation fees of 5% of the transaction value or ₪100, whichever is lower.
c. Purchases from private sellers
The statutory 14-day right of cancellation applies to transactions with a business (עוסק) and therefore does not apply to purchases from private sellers.
In such cases the buyer may open a dispute in the app, and Switchy support will review it with both sides.
The Relist option: the buyer can press "Relist" and the item is republished under their own profile with the same details, so they can resell it quickly.
Returns
For an ordinary return, the buyer may return the item via the courier or hand it back in person at no cost.
For a defective item, a Switchy team member reviews the case. If the item is found to be defective, the seller bears the return shipping cost.
Refunds
Switchy issues the refund immediately once approved. The time it takes to appear on the buyer's statement depends on the card issuer.
