STRAIGHTFORWARD ANSWERS
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The essentials for discovering, buying and selling on Switchy.
Contact us01What is Switchy?+
A social marketplace for new and pre-loved fashion. Discover looks, follow profiles, buy, sell and create your own universe.
02Who can create a shop?+
Individuals, creators and shops can share their pieces and develop their own world on Switchy.
03New or second-hand?+
Both. Each listing describes the condition of the piece to help you choose.
04Buy now or Make an offer?+
Buy now lets you proceed at the listed price. Make an offer lets you propose a price to the seller. Check the details before confirming in the app.
05How does shipping work?+
Options may include home delivery with Zigzag, a collection point or pickup from the seller. Check your order’s options and the shipping policy.
06Can I authenticate an item?+
Switchy offers optional authenticity checks for eligible items. Conditions are explained during checkout.
Authentication07An issue with an order?+
Contact support in the app or write to support@getswitchy.com. Applicable terms are set out in the shipping and returns policies.
08Can I buy on this website?+
This site introduces Switchy and its universe. Purchases, offers and sales take place in the app. Contact the Switchy team if you need help.
09How can I delete my Switchy account?+
In the app: Settings → General settings → Delete my account.
If you can’t access the app, email support@getswitchy.com from the address on your account.
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