STRAIGHTFORWARD ANSWERS

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The essentials for discovering, buying and selling on Switchy.

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01What is Switchy?

A social marketplace for new and pre-loved fashion. Discover looks, follow profiles, buy, sell and create your own universe.

02Who can create a shop?

Individuals, creators and shops can share their pieces and develop their own world on Switchy.

03New or second-hand?

Both. Each listing describes the condition of the piece to help you choose.

04Buy now or Make an offer?

Buy now lets you proceed at the listed price. Make an offer lets you propose a price to the seller. Check the details before confirming in the app.

05How does shipping work?

Options may include home delivery with Zigzag, a collection point or pickup from the seller. Check your order’s options and the shipping policy.

06Can I authenticate an item?

Switchy offers optional authenticity checks for eligible items. Conditions are explained during checkout.

Authentication
07An issue with an order?

Contact support in the app or write to support@getswitchy.com. Applicable terms are set out in the shipping and returns policies.

08Can I buy on this website?

This site introduces Switchy and its universe. Purchases, offers and sales take place in the app. Contact the Switchy team if you need help.

09How can I delete my Switchy account?

In the app: Settings → General settings → Delete my account.

If you can’t access the app, email support@getswitchy.com from the address on your account.

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You can also email us directly at support@getswitchy.com